Alarm Management

Turn operational noise into accountable action.

Bring the signals that matter to the right people, with context for the next step.^ƒ

A visitor arrives at an entrance while a coordinator attends to the entry intercom.

Company membershipMember of the Microsoft AI Cloud Partner Program

The signal is only the beginning

Alarm management is business process and work management.

Alarms, requests and events start or change the work. Connect the context, decisions, owners and handoffs that carry it through.^ƒ

Illustrative business process and work management sequences^ƒ

Service workflow

Incoming phone call

TriggerIncoming phone call
◇
1. Review & decisionClarify the need
2. Owned actionOwn the next step
Context, judgment and a responsible next step
Connect the follow-up

Outcome record

Process notes

Incoming phone call: A customer or colleague calls the team.

Clarify the need. Keep the caller's request and relevant business context together.^ƒ

Own the next step. Give the response or review to an accountable person.^ƒ

Connect the follow-up. Carry the decision and commitments into the next handoff.^ƒ

Operational response

Doorbell

TriggerDoorbell
◇
1. Review & decisionReview the arrival
2. Owned actionAssign the response
Context, judgment and a responsible next step
Keep the outcome

Outcome record

Process notes

Doorbell: Someone rings the entrance bell.

Review the arrival. Bring entrance evidence and the visitor's request to the operator.^ƒ

Assign the response. An operator reviews the next step and gives it to the responsible person.^ƒ

Keep the outcome. Record the decision and the completed response with the event.^ƒ

Work management

Sensor reading

TriggerSensor reading
◇
1. Review & decisionVerify the condition
2. Owned actionOwn the maintenance step
Context, judgment and a responsible next step
Close with a record

Outcome record

Process notes

Sensor reading: A sensor reports a new value or change of state.

Verify the condition. Review the reading, equipment context and the operation's checks.^ƒ

Own the maintenance step. Assign an inspection or follow-up to the appropriate team.^ƒ

Close with a record. Keep the finding, handoff and completed work together.^ƒ

Workflow orchestration

Job failed

TriggerJob failed
◇
1. ContextGather the run context
2. Review & decisionReview the recovery
Context, judgment and a responsible next step
Carry the result forward

Outcome record

Process notes

Job failed: An automated task ends without its expected result.

Gather the run context. Bring the failed job, affected work and selected recovery guidance together.^ƒ

Review the recovery. The responsible person reviews the next step; the workflow engine controls execution.^ƒ

Carry the result forward. Record the recovery decision and hand the context to the next owner.^ƒ

Business operations

New enquiry or lead

TriggerNew enquiry or lead
◇
1. Review & decisionUnderstand the enquiry
2. Owned actionAssign the follow-up
Context, judgment and a responsible next step
Keep the handoff clear

Outcome record

Process notes

New enquiry or lead: A prospective customer asks about a product or service.

Understand the enquiry. Review the need and relevant customer context.^ƒ

Assign the follow-up. Put the conversation and any commercial review with a responsible owner.^ƒ

Keep the handoff clear. Record the next step beside the business's existing CRM process.^ƒ

How the business process works ↗

Two product roles

Connect what happens with what your business knows.

Alarm Management Platform

Turn incoming signals into owned work.

AMP connects priorities, people and the response in one operational thread.^ƒ

Explore AMP ↗

Enterprise SI

Give company knowledge a wider reach.

Enterprise-maintained knowledge supports people, assistants and applications across the business.^ƒ

Explore Enterprise SI ↗

A professional reaches for a desk phone while a colleague prepares to help.

From interruption to action

A clear next step starts with the person responding.

Bring the request, its context and a responsible owner into one operational thread.^ƒ

See how AMP connects the response ↗

An industrial facility with process towers against a mountain landscape.

Recognize your operation

Different settings. The same need for clarity.

Connect priority, evidence and accountable people wherever the important work begins.^ƒ

Find your solution ↗

Which signals deserve a better response?

Show us the interruption, the handoff or the missing context. Start with one operation.

Discuss your operation